Refund & Returns Policy
Last Updated: September 11, 2026
At HomuGrid, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us and we will work with you to resolve the issue.
1. Eligibility for a Refund
You may be eligible for a refund or replacement if:
- Your item arrives damaged or defective.
- You receive the wrong product.
- Your order arrives with missing or incorrect items.
- The product is significantly different from the product description.
To request a refund or replacement, please contact us within 14 days of receiving your order.
2. Items That Are Not Eligible for a Refund
Refunds may not be available for:
- Products damaged through misuse, accidents, or improper handling.
- Items that have been modified or altered after delivery.
- Normal wear and tear.
- Products returned without contacting us first.
- Requests submitted more than 14 days after delivery, except where required by applicable law.
3. How to Request a Refund
Please contact us at:
Include the following information:
- Your order number
- Your name
- A description of the issue
- Clear photos or videos showing the problem, if applicable
We may request additional information to evaluate your request.
4. Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible.
Depending on the circumstances, we may offer:
- A replacement product
- A partial refund
- A full refund
The solution will depend on the nature of the issue and the available options.
5. Wrong Product
If you receive an item that is different from what you ordered, please contact us at support@homugrid.com.
After reviewing your order, we will work to provide an appropriate solution, such as a replacement or refund.
6. Refund Processing
Once your refund is approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
7. Return Shipping
If a return is required because we sent the wrong item or the product arrived damaged or defective, we will provide instructions for the return.
For other returns, the customer may be responsible for return shipping costs where permitted by applicable law.
Do not send a product back without contacting us first.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at support@homugrid.com.
We cannot guarantee cancellation once an order has been processed or shipped.
9. Legal Rights
This policy does not limit any consumer rights or protections that cannot legally be excluded under the laws applicable to your purchase or place of residence.
10. Contact Us
If you have any questions regarding refunds or returns, please contact us:
HomuGrid
Email: support@homugrid.com
Website: homugrid.com