Privacy Policy
Last Updated: September 5, 2026
At HomuGrid (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit or use HomuGrid, we may collect the following information:
Personal Information
When you place an order, create an account, contact us, or otherwise interact with our website, we may collect:
– Full name
– Billing and shipping address
– Email address
– Phone number
– Payment and transaction information
– Account login information, if you create an account
– Order history
– Information you provide when contacting customer support
We only collect information that is reasonably necessary to provide our services, process orders, communicate with customers, and operate our business.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
– IP address
– Browser type and device information
– Operating system
– Pages viewed
– Website interactions
– Approximate location based on technical information
– Referring website
– Date and time of visits
We may use cookies and similar technologies to help our website function properly and understand how visitors use our website.
2. How We Use Your Information
We may use your information to:
– Process and fulfill orders
– Process payments
– Arrange shipping and delivery
– Send order confirmations and updates
– Provide customer support
– Respond to questions and requests
– Manage customer accounts
– Prevent fraud, abuse, and unauthorized transactions
– Improve our website, products, and services
– Personalize your shopping experience
– Send marketing communications where permitted by law and where you have provided appropriate consent
– Comply with applicable legal and regulatory requirements
3. Payments
Payments made through our website may be processed by third-party payment providers.
HomuGrid does not intentionally store complete payment card numbers or security codes on its own systems. Payment information may be processed and stored by our payment providers according to their own privacy policies and security practices.
4. Cookies and Similar Technologies
HomuGrid may use cookies, pixels, tags, and similar technologies.
These technologies may help us:
– Keep products in your shopping cart
– Remember preferences
– Maintain website functionality
– Understand website traffic and usage
– Improve website performance
– Measure advertising effectiveness
– Provide relevant marketing where permitted
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Sharing Your Information
We may share personal information with trusted third parties when reasonably necessary to operate HomuGrid.
These parties may include:
– Payment processors
– Shipping and delivery providers
– Product suppliers and fulfillment partners
– Website hosting and e-commerce service providers
– Customer support providers
– Analytics and advertising providers
– Fraud prevention and security providers
– Professional advisers
– Government authorities or law enforcement where legally required
For example, when you place an order, we may provide necessary information such as your name, shipping address, and contact details to a supplier or fulfillment partner so that your order can be prepared and delivered.
We do not sell your personal information for money.
6. International Data Transfers
Because HomuGrid may serve customers internationally, including customers in the United States and Europe, your information may be transferred to, processed, or stored in countries other than the country where you live.
Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
– Complete transactions
– Provide customer support
– Maintain business and transaction records
– Resolve disputes
– Prevent fraud
– Comply with legal, accounting, and regulatory obligations
The specific retention period may depend on the type of information and applicable legal requirements.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
– Request access to personal information we hold about you
– Request correction of inaccurate information
– Request deletion of certain personal information
– Request restriction of certain processing
– Object to certain uses of your information
– Request a copy of certain information
– Withdraw consent where processing is based on consent
– Opt out of certain marketing communications
To exercise a privacy right, contact us at:
support@homugrid.com
We may need to verify your identity before completing certain requests.
10. Marketing Communications
If permitted by applicable law, we may send promotional emails about products, offers, or updates.
You can unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us at:
support@homugrid.com
Even if you opt out of marketing communications, we may still send necessary transactional messages, such as order confirmations, shipping updates, or important account-related communications.
11. Children’s Privacy
HomuGrid is not intended for children who are not legally permitted to use online shopping services under applicable law.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe a child has provided personal information to us, please contact us at support@homugrid.com.
12. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.
support@homugrid.com
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to review this page periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
HomuGrid
Email: support@homugrid.com
Website: homugrid.com
Privacy Contact: support@homugrid.com